Reporting an Emergency

Telephone conversation between care giver Peter and an emergency services respondent, after Peter finds care resident Mr. Smith unconscious in the care residence gardens.

Situation: Care giver Peter is taking a break in the gardens of the nursing home when he comes across an unconscious Mr. Smith, a resident at the nursing home. Mr. Smith is lying face down, with no obvious sign of injury. Peter uses his mobile phone to contact the emergency services.

Audio: Listen to the audio file here.

Grammar points:

Present continuous tense

Persons: Peter (care giver), emergency services ‘operators’ (telephone voices), Mr. ‘Reg’ Smith (passive actor in the scene)

Location: The garden of the Bridge Street nursing home.

Peter: Mr. Smith. Mr. Smith can you hear me? Mr Smith, Reg! Can you hear me?
Operator 1: Hello, emergency operator, which service do you require? Fire, police or ambulance.
Peter: Ambulance please.
Operator 1: I’ll just connect you now.
Operator 2: Hello, where are you calling from?
Peter: From the Bridge Street nursing home on Bridge street, in Coalville. I’m in the gardens at the rear of the property.
Operator 2: Do you have a number for the property?
Peter: Yes, it’s 34. It’s the building near the supermarket in Bridge Street.
Operator 2: OK thank you. What is the nature of your emergency?
Peter: I’ve just found one of our residents, unconscious in the garden. He’s just lying on the ground, he isn’t moving.
Operator 2: Is there access to the garden area from the street?
Peter: Yes, there’s a drive at the right of the building that leads to a gate, that’s the garden.
Operator 2: May I ask your name?
Peter: My name’s Peter, I’m a care worker at the nursing home.
Operator 2: OK Peter, is there any obvious sign of injury to your resident, any cuts, bruises or evidence of a fall?
Peter: Not that I can see
Operator 2: Is your resident in any danger from things in the immediate area?
Peter: No, I don’t think so.
Operator 2: OK I’ll send someone along immediately. Is your resident breathing?
Peter: Yes he’s breathing, but he’s breathing in a shallow way.
Operator 2: Are you able to position your resident so he is lying on his side?
Peter: Yes, I think so. OK, I’ve done that
Operator 2: Now tilt your resident’s head back by placing one hand on his forehead and lifting his chin using two fingers.
Peter: OK. I’ve done that.
Operator 2: How is the patient breathing now?
Peter: He’s still breathing, although he seems to be wheezing a little, as though he can’t get his breath.
Operator 2: Can you tell me anything else about the patient?
Peter: Yes, I can see now that he’s sweating.
Operator 2: Is anyone else there with you and the patient?
Peter: No. I’m hoping one of the other staff members comes out soon.
Operator 2: Well just relax you’re doing very well. We’ll have someone with you shortly.
Peter: Is there anything else I can do?
Operator 2: You can try talking to the patient to see if he responds. You can also check that the patient is still breathing.
Peter: I think the ambulance has arrived. I can hear the crew walking along the path.
Operator 2: OK Peter, just explain to the crew how you found the patient and his current condition.
Peter: I will, thank you.
Project number: 543336-LLP-1-2013-1-DE-KA2-KA2MP - This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.